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I use AI-assisted development to turn process ideas and creative concepts into working digital products." ], "experience": [ { "role": "Baggage Process & Operations Specialist", "company": "THY Turkish Support Services (AJet / THY ecosystem) · SAW Sabiha Gökçen Airport", "period": "Dec 2024 — Present", "bullets": [ "Manage lost/damaged baggage cases through investigation and resolution workflows across DCS, WorldTracer (SITA) and BagStar", "Perform multi-system validation, cross-checking passenger, flight and baggage data across platforms for accuracy and completeness", "Build evidence-based case files using reports, screenshots and operational documentation, supporting audit and process traceability", "Prepare case-based and periodic operational reports consolidated into Excel dashboards for management visibility", "Design and deploy small AI-assisted tools and automations to reduce repetitive manual steps and improve reporting efficiency" ] }, { "role": "Brand Representative", "company": "Unifree Duty Free · Airport retail operations", "period": "Jul 2022 — Oct 2024", "bullets": [ "Coordinated with cross-functional teams on product positioning and day-to-day operational requirements", "Supported field-level execution and passenger-facing service processes in a live airport environment", "Observed and reported on operational performance to support continuous improvement" ] }, { "role": "Sales Consultant", "company": "Dufry Duty Free · Airport retail operations", "period": "Nov 2020 — Jan 2022", "bullets": [ "Coordinated daily activity planning and implementation across several teams", "Tracked processes against monthly and annual targets, analyzing results for improvement", "Participated in refining operating procedures and standards" ] } ], "skills": [ { "name": "Operations & Process", "items": [ "Operations & Process Management", "Multi-System Verification", "Evidence-Based Case Management", "Record Accuracy & Documentation", "Cross-Team Coordination" ] }, { "name": "Systems & Tools", "items": [ "BagStar", "DCS", "WorldTracer (SITA)", "Excel Dashboards & Reporting", "MS Office" ] }, { "name": "AI & Automation", "items": [ "AI Tools Integration", "Prompt Design", "Workflow Automation", "Process Optimization" ] }, { "name": "iOS Development", "items": [ "SwiftUI", "Firebase", "App Store Connect", "AI-Assisted Development" ] }, { "name": "Languages", "items": [ "Turkish — Native", "English — B2" ] } ], "education": [ { "name": "B.A. — Political Science and International Relations", "detail": "Bachelor's Degree · 2010 — 2015" }, { "name": "EC Cambridge Language School Certificate", "detail": "British Council · 2013" }, { "name": "Human Resources Specialization Certificate", "detail": "Professional certification" }, { "name": "Certificate of Expertise in Effective Selling", "detail": "Professional certification" } ], "contact": { "email": "mkkeskinkilic@gmail.com", "github": "https://github.com/mehmetkkilic", "linkedin": "https://www.linkedin.com/in/mehmetkkilic" } }